The terms of every ride

You can request a ride through the form on this site, on WhatsApp, by text or by phone at +90 551 464 26 32. A request becomes a booking when our dispatcher confirms it in writing, stating the route, date and time, vehicle type and price. Please check the confirmation and tell us straight away if anything in it is wrong. The person who makes the booking is responsible for the details given, including when booking on behalf of other travellers.

Prices are per vehicle, one way, and are fixed at confirmation. They include fuel, motorway costs, meet and greet, waiting for delayed flights, child seats on request and luggage within the vehicle’s capacity. No surcharge applies at night, at weekends or on public holidays. A return journey is two separate one-way fares.

Nothing is paid in advance. The fare is paid to the driver at the end of the ride, in cash (euros, British pounds or Turkish lira) or by card. Extra services requested during the ride, such as an unplanned detour or additional waiting on a day trip, are agreed with you before they happen and added to the fare only with your consent.

Airport pickups: we follow your flight and the driver waits in the arrivals hall for its actual landing time. Waiting caused by flight delays, passport control or baggage reclaim is free. Giving us the correct flight number is your responsibility; if the flight changes, please let us know.

Hotel and other pickups: the driver arrives at the agreed time and place. If you are not there, the driver waits 15 minutes past the agreed time and then dispatch calls or messages you. If we cannot reach you, we continue to try for a reasonable time before the driver is released for other work. Please be ready on time for airport departures, as delays at your end reduce the margin we planned for your flight.

You may change or cancel a booking free of charge at any time, without a deadline. Tell us on WhatsApp or by phone as early as you can. Changes are confirmed in writing in the same way as the original booking. If a change cannot be accommodated, for example a much earlier time at a very busy hour, we will tell you and you remain free to cancel.

In the unlikely event that we have to change the vehicle or the driver, we will provide a vehicle of the same or a larger size at the confirmed price.

The vehicle is chosen for the number of passengers and the luggage stated in the booking. Each passenger, including infants, occupies a seat. If more people or significantly more luggage turn up than were booked, the driver may not be able to carry them safely. In that case a larger vehicle, or an additional one, may be needed at the fare for that vehicle type; we will always state the price first. The driver may refuse to exceed the vehicle’s legal seating capacity.

Pushchairs, golf bags and wheelchairs are carried free of charge as long as there is space. Please list them in the booking.

Turkish traffic law requires children to travel in a child restraint suitable for their age and size. We provide infant seats, child seats and boosters free of charge when you request them with the children’s ages. If a young child arrives without a seat having been requested, we will try to help, but the driver may not set off until the child can travel safely. You may use your own approved seat if you prefer.

• Seat belts must be worn by all passengers at all times
• Smoking is not permitted in any vehicle
• Passengers are expected to treat the driver and the vehicle with respect; a driver may end the journey if behaviour puts safety at risk

Please check the vehicle for your belongings before leaving it. Items found are kept for you and returned by arrangement, but we cannot accept responsibility for property left in the vehicle.

Our vehicles carry the compulsory passenger insurance required by Turkish law. We are not liable for delays or missed flights and connections caused by events beyond our reasonable control, such as accidents on the road, closures, severe weather, police checks or flight disruptions, or by a pickup time chosen against our advice. If such an event affects your ride, we will do what we reasonably can to get you to your destination. These terms are governed by the law of the Republic of Türkiye, without prejudice to any mandatory consumer rights you may have.