How we use your details

Taxi Side, the private transfer service operating between Side and Manavgat in Antalya, Türkiye, decides how the personal data described here is used and is responsible for it as the data controller. For any question about this notice or your data, contact us on WhatsApp or by phone at +90 551 464 26 32.

We only ask for what is needed to plan and carry out a ride:

• Your name, and the name to be shown on the driver’s sign if different
• Phone number, usually your WhatsApp number
• Flight details: flight number, date and landing or departure time
• Pickup and drop-off addresses, such as your hotel
• Passenger details: the number of travellers, children’s ages for child seats, and luggage
• Messages you exchange with us on WhatsApp, by text or by phone about the booking
• Anything else you choose to tell us in the notes, for example that a passenger uses a wheelchair

If you mention a health matter, such as a mobility need, we use it only to arrange a suitable vehicle and help, and by sharing it you agree to that use. Please do not send us information we have not asked for and do not need.

When you visit the site, the hosting provider’s servers record technical information such as your IP address, browser type and the pages requested. This is used to keep the site running and secure. The site does not use advertising cookies; if non-essential cookies are ever added, this notice will be updated first and your consent asked where required.

We use your data to arrange and perform the transfer you asked for: confirming the price, assigning a vehicle and driver, tracking your flight, meeting you, contacting you about changes, and handling payment and any lost property afterwards. The legal basis is that processing is necessary to enter into and perform a contract with you (KVKK Article 5(2)(c); GDPR Article 6(1)(b)).

Some records may be kept because the law requires it, for example for tax and accounting (legal obligation). We may also use booking information to deal with complaints or legal claims, which is in our legitimate interest. We do not use your details for marketing, and we do not sell or rent them to anyone.

• The driver assigned to your ride receives the details needed to find and carry you: name, phone, flight, pickup and drop-off, passengers and luggage
• WhatsApp, operated by Meta, carries most of our messages. When you contact us there, your messages are handled under WhatsApp’s own terms and privacy policy, and may be processed on servers outside Türkiye
• Our website host and email provider, which receive the booking form details when you send the form
• Banks and card terminal providers, if you pay by card, process that payment
• Public authorities, only where Turkish law requires us to provide information

By choosing to contact us through WhatsApp, you accept that the data passes through that service. If you prefer not to use it, you can call or send a text instead.

Booking details and messages are kept for as long as needed to carry out the ride and handle what may follow it, such as a return journey, a question about payment or an item left in the car. After that they are deleted. Records that Turkish tax or commercial law requires us to keep are retained for the period the law sets, and then deleted or anonymised.

Under KVKK Article 11, and in line with the GDPR, you may ask us:

• whether we hold personal data about you, and for what purpose
• for a copy of that data and to know who it has been shared with
• to correct data that is incomplete or wrong
• to delete it when it is no longer needed, or to restrict how it is used
• to object to processing based on our legitimate interests
• to receive data you gave us in a commonly used format, where applicable

Send your request on WhatsApp or by phone to +90 551 464 26 32. We may ask you to confirm your identity, for example by writing from the number used for the booking. We reply without undue delay and in any case within the 30 days set by KVKK. If you are not satisfied with our answer, you can complain to Türkiye’s Personal Data Protection Authority (Kişisel Verileri Koruma Kurumu) or, if you live in the EU or EEA, to your local data protection authority.

Booking details are shared only with the people who need them to carry out your ride, and we take reasonable care to keep phones and accounts secure. If this notice changes, the new version will be published on this page.